1128 Troubleshooting Guide

Please enter the serial number of the unit in the form 1128-RR-999999

The serial number is located on top of the 1128 Main Body

Serial:

From a reader 'off' state, when you pull the yellow trigger is there any sound, vibration or LED activity?

.

Yes

No

Ensure reader is disconnected from charger. Are the Orange LED's on either side of reader flashing ?

.

Yes

No

Is the battery fitted properly?

Check that the battery is the correct way around and that the battery contacts are aligned with the contacts on the main body.

Ensure that the battery cover is correctly aligned and all sides are flush with the main body.

Yes

No

Re-fit battery correctly. Now when you pull the yellow trigger is there any sound, vibration or LED activity ?

.

Yes

No

Do you have another (fully-charged) battery?

.

Yes

No

Place the unit on charge and observe the orange LED's

Place the unit on to charge using the original supplied Micro-USB cable and USB power supply. Now observe the flashing pattern of the orange LED and compare it with the animated diagram below.

Fully charged

Charging

Charging error

Not charging

Please click here to report fault code FC1128/P/002

Please click here to report fault code FC1128/P/003

Allow the unit to charge for two hours, then disconnect the charger. Now when you pull the yellow trigger is there any sound, vibration or LED activity ?

.

Yes

No

Do you have another trigger handle available to try ?

.

Yes

No

Please click here to report fault code FC1128/P/001

Please click here to report fault code FC1128/P/005

Replace handle. Now when you pull the yellow trigger is there any sound, vibration or LED activity ?

.

Yes

No

Do you have another charger available to try ?

.

Yes

No

Connect to alternate charger and observe the orange LED's

Place the unit on to charge using the alternate Micro-USB cable and USB power supply. Now observe the flashing pattern of the orange LED and compare it with the animated diagram below.

Fully charged

Charging

Charging error

Not charging

Please click here to report fault code FC1128/P/011

Replace battery. Now when you pull the yellow trigger is there any sound, vibration or LED activity ?

.

Yes

No

Please click here to report fault code FC1128/O/001

Please click here to report fault code FC1128/P/010

Ensure reader is disconnected from charger, then check LED's on either side of reader

.

Blue flashing, green off (after single flash)

Blue on, green off (after single flash)

Blue and green flashing

Blue off, green flashing

All LED's off

Please click here to report fault code FC1128/P/006

Please click here to report fault code FC1128/P/007

What problem are you experiencing ?

Reading RFID tags

Scanning Barcodes

Bluetooth® connection

Other issue

No further problems

.

Before you begin, please gather the following items:

The 1128 reader (with any microSD card removed from the slot under the battery)
The battery
The supplied USB cable and charger

You may also require::

An RFID tag (to test the RFID reader)
A barcode (enabled symbology) (to test the scanner)
A spare, charged, battery

When scanning a transponder, does the green LED flash and is there a sound and vibration?

Yes

No

Please scan a UHF RFID tag that is known to be working and compatible

Ensure that there is a tag - known to be compatible and working - in range of the reader.

Now single-click the trigger.

It may be neccessary to try this test a few times to be sure.

Test successful

To diagnose the issue further, please install and run our Remote Diagnostics application

Is the red laser seen?

Yes

No

.

(This test is only for readers with a barcode antenna)

Point the reader at your test barcode, or this on-screen barcode.

Now double-click the trigger.

It may be neccessary to try this test a few times to be sure.

Please note that when waking up the reader or powering it on for the first time, it takes about seven seconds for the image engine to activate.

Please click here to report fault code FC1128/P/008

Test successful

Now that you have reset the Imager engine, try scanning this barcode. Does the green LED flash and is there a sound and vibration ?

.

Yes

No

Look at the blue LED on your device. Is it...

.

Flashing

On

Off

Can you pair/connect to the reader ?

Yes

No

Ensure that your host device has Bluetooth® switched-on.

Select the Bluetooth® system settings and check the list of visible devices, looking for the reader.

Already connected to a host device

.

The reader has gone to sleep. Pull the yellow trigger to wake it up.

Please click here to report fault code FC1128/O/002

Test successful

Is your problem physical damage to the reader ?

Please check the unit - are there signs of damage such as physical trauma?

Yes

No

Please click here to report fault code FC1128/P/009

Thank you for using our troubleshooting guide! If you have any further queries, please contact us.

Return to tsl.com.

Does the green LED flash and is there a sound and vibration ?

.

Yes

No

(Empty Section)

Remove any existing pairing for this reader on your device. Can you now pair/connect to the reader ?

Yes

No

Do you have another RFID antenna (that you know to be working) available to try?

.

Yes

No

Please scan a UHF RFID tag that is known to be working and compatible

Fit the alternate antenna and try scanning the tag again.

It may be neccessary to try this test a few times to be sure.

Does the green LED flash and is there a sound and vibration?

Yes

No

.

To reset the scan engine, point the reader at this test barcode.

Now double-click the trigger.

.

Please ensure:

The USB cable is disconnected.
Where possible, the Bluetooth® connection is turned off on the host device for the duration of the testing. This is particularly important if you are using the auto-reconnect feature.

Please click here to report fault code FC1128/O/004