Protect your TSL® UHF RFID Readers..

With the CompleteCare Maintenance Programs

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TSL® Repair Services

All TSL® products come with a standard 12 months Return to Base Manufacturer’s Warranty. To enhance and extend your warranty, consider purchasing one of the CompleteCare Maintenance Programs listed below. Choosing between the CompleteCare and CompleteCare+ plans should be a decision based on how quickly you need your product repaired or replaced.


Maintenance Programs Available

Reduce downtime and maximise productivity and efficiency by investing in a TSL® CompleteCare maintenance program, giving you complete peace of mind. With a CompleteCare maintenance program there are no unexpected repair costs and you will also benefit from significantly reduced turnaround time for your repairs, ensuring you protect the continuity of your business and maximise performance output.

As TSL® manufactures your products, we know how to best protect them. CompleteCare is one-stop coverage with extensive customer support. CompleteCare benefits include:

Troubleshooting Guide

Our easy to use online Troubleshooting Guide provides speedy identification of the product fault, preventing unnecessary returns. Simply enter your email address and select the relevant guide. 

UK-based Facility

Our ‘Best in Class’ manufacturing facility based in the UK provides repairs, replacements and priority support for our CompleteCare customers. With our tailored resources we are able to respond promptly to expedite your repairs and replacements without delay.

Technical Support

Email our Technical Support Team for speedy issue resolution, with the aim of getting you back up and running in the shortest possible time. Our online Troubleshooting Guides can also help you identify issues or pinpoint a hardware fault.

 

CompleteCare+ takes hardware support to the next level with advance exchange devices available for next day delivery. If you are having trouble with a device, you can get a replacement device right away. It includes all the benefits of CompleteCare, plus the following:

Advance Exchange

If it is deduced that your product has a hardware fault, an exchange unit is sent out the same business day* on an Express expedited shipping service.
*(if call is taken after 12.00 pm UK Local Time, the unit is despatched next business day)

Comprehensive Coverage

Enjoy the peace of mind from knowing that whatever the hardware fault, we’ll get a replacement device out to you as quickly as possible. This even includes accidental damage cover.

Spares Management

Our TSL®-owned spares pool provides rapid replacement in the field keeping costly downtime to a minimum.

 


CompleteCare compared:

 

 

CompleteCare

CompleteCare+

Term  1, 3 & 5 years  3 & 5 years
Support help desk  Mon-Fri 9am-5pm1 GMT   Mon-Fri 9am-5pm1 GMT
Best in class manufacturing facility
Online troubleshooting guide
Dedicated RMA2 team
Manufacturing defects
Normal wear & tear coverage
Advance exchange  
Comprehensive cover
(Including accidental damage cover)
  3
Repair turnaround time at service centre 3 – 5 business days  Service Exchange Unit
despatched same day4
Shipping service Express 2-3 Day shipping Express next business day
Failure reports
Spares management  
1Excluding observed Bank Holidays
2Return Material Authorisation
3Excludes cover for batteries and docking cradles
4(If call is taken after 12.00 pm UK Local Time, the unit is despatched next business day)

 

Purchase Your plan

To purchase a CompleteCare Maintenance Program, please contact your RFID supplier at the time of purchasing your TSL® products. Your CompleteCare Maintenance Program must be purchased within 30 days of purchasing your TSL® product. You can email enquiries@tsl.com for more information on any of our repair services.


Have a Problem?

If your product is already covered under CompleteCare and you are experiencing hardware issues, please complete the relevant Troubleshooting Guide and our dedicated team will be in touch.