TSL® Repair Services

All TSL® products come with a standard 12 months Return to Base Manufacturer’s Warranty. To enhance and extend your warranty, consider purchasing one of the CompleteCare Maintenance Programs listed below*.

*We currently offer our CompleteCare Maintenance packages for the 1128, 1153, 1166, 2128, 2128P, 2128L, 2166 and 2173 RFID Readers.

Maintenance Programs Available

Reduce downtime and maximise productivity and efficiency by investing in a TSL® CompleteCare maintenance program, giving you complete peace of mind. With a CompleteCare maintenance program there are no unexpected repair costs and you will also benefit from significantly reduced turnaround time for your repairs, ensuring you protect the continuity of your business and maximise performance output.

CompleteCare Logo

As TSL® manufactures your products, we know how to best protect them. CompleteCare is one-stop coverage with extensive customer support. CompleteCare benefits include:

UK-based Facility

Our ‘Best in Class’ manufacturing facility based in the UK provides repairs, replacements and priority support for our CompleteCare customers. With our tailored resources we are able to respond promptly to expedite your repairs and replacements without delay.

Technical Support

Email our Technical Support Team for speedy issue resolution, with the aim of getting you back up and running in the shortest possible time. Our online Troubleshooting Guides can also help you identify issues or pinpoint a hardware fault.


CompleteCare Features:



CompleteCare Shield

Term  1, 3 & 5 years
Support help desk  Mon-Fri 9am-5pm1 GMT
Best in class manufacturing facility
Dedicated RMA2 team
Manufacturing defects
Normal wear & tear coverage
Repair turnaround time at service centre 3 – 5 business days3 
Shipping service Express 2-3 Day shipping
Failure reports

1Excluding observed Bank Holidays
2Return Material Authorisation
35-7 business days for 1166 and 2166 Readers


Download Service Description

A detailed description of each CompleteCare Maintenance Service can be downloaded from this page.

Purchase Your Plan

To purchase a CompleteCare Maintenance Program, please contact your RFID supplier at the time of purchasing your TSL® products. Your CompleteCare Maintenance Program must be purchased within 30 days of purchasing your TSL® product. You can email enquiries@tsl.com for more information on any of our repair services.

Non-Warranty Repairs

For products that are not covered by a TSL® Maintenance Program and are out-of-warranty, we can offer a chargeable repair service to prolong the lifetime of your unit. To generate an out-of-warranty repair, visit our Troubleshooting Guide page. A tailored quotation will then be provided to keep your repair cost to a minimum.

Have a Problem?

If your product is already covered under CompleteCare and you are experiencing hardware issues, please complete the relevant Troubleshooting Guide and our dedicated team will be in touch.