TSL® Repair Services
All TSL products come with a standard 12 months Return to Base Manufacturer’s Warranty. To enhance and extend your warranty, consider purchasing a CompleteCare Maintenance Program, detailed below. As TSL manufactures your products, we know how to best protect them. CompleteCare is one-stop coverage with extensive customer support.
We currently offer our CompleteCare Maintenance packages for the 1128, 1153, 1166, 2128, 2128P, 2128L, 2173, 3138 and 3166 Readers, plus the standard, enclosed RAIN RFID Reader modules (3117-01, 3417-01 and 3419-01) – please note that this does not include the ‘Board Mount’ variants of the modules.
Reduce downtime and maximise productivity and efficiency by investing in a TSL CompleteCare maintenance program, giving you total peace of mind. With CompleteCare, there are no unexpected repair costs and you will also benefit from significantly reduced turnaround time for your repairs, ensuring you protect the continuity of your business and maximise performance output. CompleteCare benefits include:
UK-based Facility
Our ‘Best in Class’ manufacturing facility based in the UK provides repairs, replacements and priority support for our CompleteCare customers. With our tailored resources we are able to respond promptly to expedite your repairs and replacements without delay.
Technical Support
Email our Technical Support Team for speedy issue resolution, with the aim of getting you back up and running in the shortest possible time. Our online Troubleshooting Guides can also help you identify issues or pinpoint a hardware fault.
Sustainability
As we enter a new era of huge worldwide efforts to improve the sustainability of every industry, you can help reduce the environmental impact of your business by getting your TSL RFID readers repaired and re-used. Extending the working life of each TSL reader is essential, especially given that RFID hardware has a much longer useful service life than (for example) mobile phones or mobile computers. The Bluetooth® functionality within all of our readers means they can continue to be used even if your fleet of smart devices changes.
If we need to replace a part of the product during a repair, as a whole the environmental impact of the repair is still far lower than simply replacing the entire product, by using fewer raw materials and less energy to produce the smaller part, and producing less waste when the damaged part is disposed of.
Sustainability at TSL and ASSA ABLOY
CompleteCare Features:
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| Term | 1, 3 & 5 years |
| Support help desk | Mon-Fri 9am-5pm1 GMT |
| Best in class manufacturing facility | ✓ |
| Dedicated RMA2 team | ✓ |
| Manufacturing defects | ✓ |
| Normal wear & tear coverage | ✓ |
| Repair turnaround time at service centre | 3 – 5 business days3 |
| Shipping service | Express 2-3 Day shipping |
| Failure reports | ✓ |
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1Excluding observed Bank Holidays |
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Detailed Service Description
A detailed description of the CompleteCare Maintenance Service can be downloaded from this page.
Purchase Your Plan
To purchase a CompleteCare Maintenance Program, please contact your RFID supplier at the time of purchasing your TSL products. Your CompleteCare Maintenance Program must be purchased within 30 days of purchasing your TSL product. You can email enquiries@tsl.com for more information on any of our repair services.
Non-Warranty Repairs
For products that are not covered by a TSL Maintenance Program and are out-of-warranty, we can offer a chargeable repair service to prolong the lifetime of your unit. To generate an out-of-warranty repair, visit our Troubleshooting Guide page. A tailored quotation will then be provided to keep your repair cost to a minimum.
Have a Problem?
If your product is already covered under CompleteCare and you are experiencing hardware issues, please complete the relevant Troubleshooting Guide and our dedicated team will be in touch.