Protect your TSL® UHF RFID Readers..
With the CompleteCare Maintenance Programs
TSL® Repair Services
All TSL® products come with a standard 12 months Return to Base manufacturer’s warranty. To enhance and extend your warranty, consider purchasing a CompleteCare maintenance program. Choosing between CompleteCare and CompleteCare+ plan should be a decision based on how quickly you need your product repaired or replaced.
Have a Problem?
If your product is already covered under CompleteCare and you are experiencing hardware issues, please visit our dedicated RepairEngine portal (North American Customers only). For CompleteCare customers outside of North America, please Contact TSL®
Maintenance Programs Available
Reduce downtime and maximise productivity and efficiency by investing in a TSL® CompleteCare maintenance program, giving you complete peace of mind. With a CompleteCare maintenance program there are no unexpected repair costs and you will also benefit from significantly reduced turnaround time for your repairs, ensuring you protect the continuity of your business and maximise performance output.
TSL CompleteCare and CompleteCare+ Maintenance Programs are currently available to customers in North America only and are for FCC Regulatory Approved RFID units only.
As TSL® manufactures your products, we know how to best protect them. CompleteCare is one-stop coverage through a single platform with extensive customer support. CompleteCare benefits include:
CompleteCare RepairEngine
This cloud-based technology management platform allows you to start repairs with a few clicks or a scan, and keeps track of your devices. Detailed failure reports can provide insight into potential factors within your organization that are contributing to hardware issues.
US-based Facility
No need to worry about the extra hassle of shipping returns abroad – our industry leading ‘Best in Class’ facility based in Atlanta, Georgia provides repairs, replacements and tailored support for US customers..
Technical Support
Email our US-based Technical Support Team for speedy issue resolution, with the aim of getting you back up and running in the shortest possible time. Our online troubleshooting guides can also help you identify issues or pinpoint a hardware fault.
CompleteCare+ takes hardware support to the next level with advance exchange devices available for next day delivery. If you are having trouble with a device, you can get a replacement device right away. It includes all the benefits of CompleteCare, plus the following:
Advance Exchange
If it is deduced that your product has a hardware fault, an exchange unit is sent out the same business day* on an Express expedited shipping service.
*(if call is taken after 3pm EST, the unit is despatched next business day)
Comprehensive Coverage
Enjoy the peace of mind from knowing that whatever the hardware fault, we’ll get a replacement device out to you as quickly as possible. This even includes accidental
damage cover.
Spares Management
Our TSL®-owned spares pool provides rapid replacement in the field keeping costly downtime to a minimum.
CompleteCare compared:
CompleteCare |
CompleteCare+ |
|
| Term | 1, 3 & 5 years | 3 & 5 years |
| Support help desk | Mon-Fri 8am-5pm1 EST | Mon-Fri 8am-5pm1 EST |
| Cloud-based incident tracking | ✓ | ✓ |
| RepairEngine portal | ✓ | ✓ |
| Online troubleshooting guide | ✓ | ✓ |
| Generate RMAs instantly2 | ✓ | ✓ |
| Manufacturing defects | ✓ | ✓ |
| Normal wear & tear coverage | ✓ | ✓ |
| Advance exchange | ✓ | |
| Comprehensive cover (Including accidental damage cover) |
✓3 | |
| Repair turnaround time at service centre | 3 – 5 business days | Service Exchange Unit despatched same day4 |
| Shipping service | Ground shipping | Express next business day |
| Failure reports | ✓ | ✓ |
| Spares management | ✓ | |
| 1Excluding observed Bank Holidays 2Return Material Authorisation 3Excludes cover for batteries and docking cradles 4(If call is taken after 3pm EST, the unit is despatched next business day) |
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Service Description
A detailed breakdown of the cover provided by the CompleteCare and CompleteCare+ maintenance agreements. |
Purchase Your plan
To purchase a CompleteCare Maintenance Program, please contact your RFID supplier at the time of purchasing your TSL® products. Your CompleteCare Maintenance Program must be purchased within 30 days of purchasing your TSL® product. You can email enquiries@tsl.com for more information on any of our repair services.