Protect your TSL® UHF RFID Readers..
With the CompleteCare Maintenance Programs
TSL® Repair Services
All TSL® products come with a standard 12 months Return to Base Manufacturer’s Warranty. To enhance and extend your warranty, consider purchasing one of the CompleteCare Maintenance Programs listed below. Choosing between the CompleteCare and CompleteCare+ plans should be a decision based on how quickly you need your product repaired or replaced.
Maintenance Programs Available
Reduce downtime and maximise productivity and efficiency by investing in a TSL® CompleteCare maintenance program, giving you complete peace of mind. With a CompleteCare maintenance program there are no unexpected repair costs and you will also benefit from significantly reduced turnaround time for your repairs, ensuring you protect the continuity of your business and maximise performance output.
As TSL® manufactures your products, we know how to best protect them. CompleteCare is one-stop coverage with extensive customer support. CompleteCare benefits include:
Troubleshooting Guide
Our easy to use online Troubleshooting Guide provides speedy identification of the product fault, preventing unnecessary returns. Simply enter your email address and select the relevant guide.
UK-based Facility
Our ‘Best in Class’ manufacturing facility based in the UK provides repairs, replacements and priority support for our CompleteCare customers. With our tailored resources we are able to respond promptly to expedite your repairs and replacements without delay.
Technical Support
Email our Technical Support Team for speedy issue resolution, with the aim of getting you back up and running in the shortest possible time. Our online Troubleshooting Guides can also help you identify issues or pinpoint a hardware fault.
CompleteCare+ takes hardware support to the next level with advance exchange devices available for next day delivery. If you are having trouble with a device, you can get a replacement device right away. It includes all the benefits of CompleteCare, plus the following:
Advance Exchange
If it is deduced that your product has a hardware fault, an exchange unit is sent out the same business day* on an Express expedited shipping service.
*(if call is taken after 12.00 pm GMT, the unit is despatched next business day)
Comprehensive Coverage
Enjoy the peace of mind from knowing that whatever the hardware fault, we’ll get a replacement device out to you as quickly as possible. This even includes accidental damage cover.
Spares Management
Our TSL®-owned spares pool provides rapid replacement in the field keeping costly downtime to a minimum.
CompleteCare Compared:
CompleteCare |
CompleteCare+ |
|
| Term | 1, 3 & 5 years | 3 & 5 years |
| Support help desk | Mon-Fri 9am-5pm1 GMT | Mon-Fri 9am-5pm1 GMT |
| Best in class manufacturing facility | ✓ | ✓ |
| Online troubleshooting guide | ✓ | ✓ |
| Dedicated RMA2 team | ✓ | ✓ |
| Manufacturing defects | ✓ | ✓ |
| Normal wear & tear coverage | ✓ | ✓ |
| Advance exchange | ✓ | |
| Comprehensive cover (Including accidental damage cover) |
✓3 | |
| Repair turnaround time at service centre | 3 – 5 business days | Service Exchange Unit despatched same day4 |
| Shipping service | Express 2-3 Day shipping | Express next business day |
| Failure reports | ✓ | ✓ |
| Spares management | ✓ | |
| 1Excluding observed Bank Holidays 2Return Material Authorisation 3Excludes cover for batteries and docking cradles 4(If call is taken after 12.00 pm GMT, the unit is despatched next business day) |
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Purchase Your Plan
To purchase a CompleteCare Maintenance Program, please contact your RFID supplier at the time of purchasing your TSL® products. Your CompleteCare Maintenance Program must be purchased within 30 days of purchasing your TSL® product. You can email enquiries@tsl.com for more information on any of our repair services.
Non-Warranty Repairs
For products that are not covered by a TSL® Maintenance Program and are out-of-warranty, we can offer a chargeable repair service to prolong the lifetime of your unit. To generate an out-of-warranty repair, visit our Troubleshooting Guide page. A tailored quotation will then be provided to keep your repair cost to a minimum.
Have a Problem?
If your product is already covered under CompleteCare and you are experiencing hardware issues, please complete the relevant Troubleshooting Guide and our dedicated team will be in touch.