Revised 17th May 2018
This Privacy Notice applies to the personal data of Consumers that is collected or used by Technology Solutions (UK) Ltd (TSL®).
TSL® appreciates the interest you have shown in our company, products and services by visiting our website(s). This Privacy Notice applies to all the personal data that TSL® collects when you interact with TSL®, such as when you visit our website, when you use the products or services offered by TSL®, when you purchase TSL® products or services, when you subscribe to newsletters, when you Contact Us, and when you interact with TSL® as a business customer, supplier etc. This includes, without limitation, all online and offline collections of all types of personal data.
To create a global approach on the protection of privacy and to allow internal data transfers TSL® has adopted Privacy Rules called the TSL® Privacy Rules. These TSL® Privacy Rules shall act as our Lawful Basis for processing, as well as the purposes of the processing.
TSL® Privacy Rules
At TSL® we have a longstanding commitment to respect the privacy of our consumers, customers and other individuals we deal with, such as suppliers. Being transparent about how we deal with personal data helps to build trust. As we transform into a larger company, complying with our privacy standards is increasingly important to achieve that commitment.
The TSL® Privacy Rules aim to address the vast number of international data protection requirements by formulating an overarching approach to guide the company.
TSL® aims to inform you as much as possible about the processing of your personal data. If you have questions, you can use the Contact Us section on our website.
General Data Protection Regulation (GDPR)
At TSL®, we believe that putting trust, transparency and control at the heart of our customer and consumer experience is key to being a successful Mobile RFID Technology Company. We have been closely monitoring the progress of GDPR and strive to navigate these regulatory challenges and to deliver on our commitments.
In 2018, TSL® implemented the TSL® Privacy Rules and is continuously working with the current European Data Protection Directive, as well as national legal regimes governing the collection and use of personal data, both inside and outside the EU. Consequently, TSL® has processes and mechanisms in place that facilitate individuals in the EU to exercise their rights in a similar manner to that prescribed by the GDPR. We are working diligently to update our processes where necessary for the 2018 implementation date.
Why We Process Your Data
At TSL® we aim to collect personal data only for certain legitimate business purposes. This includes facilitating and improving your experience in the purchase and use of products. We also aim to facilitate meaningful social interaction with you, by enabling you to create a dialogue with us, through our Website, about your experience of TSL® products and services.
In some cases, where you interact with TSL®, use our services, or purchase TSL® products, we use your data in order to let you know about products and services we think you might like, in such cases we make sure that you have either been informed or have consented to this in advance.
Under the TSL® Privacy Rules and many local privacy laws, you have the right to request access to your personal data. When your personal data is incorrect, incomplete or not processed in compliance with applicable law or the TSL® Privacy Rules, you have the right to have this data rectified, deleted or blocked.
Why We Ask to Share Your Personal Data
We ask you to share your personal data with us for purposes that include, but are not limited to:
- Buying TSL® products and services online
- Activating or registering certain products and services or enhancing functionality
- Receiving information about TSL® products and services
- Storing your preferences for future interactions and communications from TSL®
- Helping us to develop products and services and create campaigns that are designed around you, optimize customer services and continuously improve our websites
- Helping us to improve products and services, and allowing TSL® to keep you informed of, or involve you in the testing of, new products and services
- Resolving consumer and/or product and services issues
- Receiving personalized messages, special offers and advertisements that are relevant to your personal interests, based on the information you have shared with us
When you deal with TSL® on behalf of a business customer, supplier, or business partner, we ask you to provide us with personal data for purposes that include, but are not limited to:
- Managing customer relationships.
- Facilitating information access.
- Enhancing communications.
- Analyzing and understanding customer interactions.
- Answering your questions or the resolution of your product and service requests as well as informing you about the status thereof.
- We generally process your personal data only for those purposes that we have communicated with you. If we use it for other (closely related) purposes, additional data protection measures will be implemented if required by law.
Type of Personal Data We May Collect
When you interact with TSL®, for instance by purchasing a product or using the TSL® website (e.g. registering on the website in order to download supporting software) we may ask for or receive certain data, such as:
- Your name;
- Your email address;
- Your telephone number;
- Your gender;
- Your age;
- Your country;
- Name and address of the company you work for;
- Your website’s URL (optional);
- The time and date of your registration;
- Information about the products and services you have purchased;
- Your usage of and activities on our TSL® pages.
Also, depending on the choices you have made regarding your settings on various social media sites, and your settings on our TSL® pages, certain personal data may be shared with TSL® about your online activities and social media profiles, e.g. interests, marital status, gender, user name, photo, comments you have posted, etc.
Please note that all website passwords are stored as an Md5 hash using one-way encryption, meaning that passwords cannot be read or accessed by TSL® website administrators or any other personnel.
In addition, we may collect personal data via cookies or similar techniques, including, but not limited to:
- Your IP address;
- Your web browser;
- Your location;
- The web pages you visit on our websites;
- The documents and software you download from our websites, such as applications, software development kits, diagnostic tools, firmware, developer documentation, user guides etc;
- The advertisements you’ve viewed or clicked through;
When you interact with TSL® on behalf of a business customer, supplier or business partner of TSL®, we may collect:
- Your name.
- Your email address.
- Your telephone number.
- Your IP address.
- Name and address of the company you work for.
Different Ways We Collect Your Personal Data
You can share your personal data with TSL® in several ways, including, but not limited to:
- Registering a purchase or service;
- Your communications with TSL®. These can be product- or service-related, and may include the contents of your questions to us, or requests that you addressed to us;
- Communicating with TSL® by email, phone or in writing;
- Ordering a product or service;
- Subscribing to a TSL® newsletter;
- Voluntarily participating in product testing or surveys;
- Social sign-on, e.g. using your Facebook or LinkedIn credentials to create an account or log on;
- When using TSL® connected products/services and/or apps, you may be asked whether you wish to share data with TSL®, e.g. sharing your usage data or your location data;
- Social Listening: TSL® may search the Internet for relevant and publicly available content and use it to improve its products or services, resolve consumer issues and provide targeted marketing.
When you interact with TSL® as a business customer, supplier or business partner:
- Registering purchases
- Provisions of services with TSL®
- Communications with TSL®
- Developing partnerships
- Voluntarily participating in testing or surveys
- Call recording: TSL® may record your phone calls with us for training, quality improvement and compliance reasons
If you do not want TSL® to use your personal data that has not been provided by you, you may let us know at any time by contacting us using the ‘Contact Us‘ section on our website.
Sharing Your Personal Data with Others
We may share your personal data with service providers, business partners and other third parties, in accordance with applicable law.
For example, TSL® may sell you a product or offer you a service in a joint marketing effort with another company (TSL® Partner). The agreements with these partners will limit the purposes for which your personal data can be used and disclosed and will require your personal data to be adequately safeguarded. We will let you know that such a relationship exists and who these companies are prior to processing your data for such joint marketing efforts.
When you interact with TSL® as a customer, supplier or TSL® partner, TSL® may disclose personal data available in reports and other materials provided by you and/or your company pursuant to an engagement with another TSL® partner and/or a supplier.
If we are required by law to obtain your consent, or otherwise believe that your consent is appropriate in the circumstances, we will obtain your consent before we share your personal data.
TSL® will disclose personal data only in conformance with this privacy notice and/or when required by law.
Once you have provided us with your personal data, you have reasonable access to that information so that you can update, modify or, if legally possible, delete it. For this purpose, we refer you to the TSL® website (Contact Us – Your Message – Subject) where you can exercise your rights. On this website you can also pose other privacy questions or file your privacy complaints, object to profiling, and to revoke consent for certain uses of your data.
We want to know you better so that we can serve you better while at the same time respecting your choices about how we use your personal data.
Your personal data may be transferred from your home country to other TSL® Partners in different locations around the world, which may communicate with you about TSL® products, services or special offers that you may be interested in. If local law requires it, we will ask for prior consent to transfer your personal data outside of your geographic region.
Because TSL® sells thousands of products and services in many countries, you may have previously provided us with your personal data through some other manner. Your decision not to register now will not affect the personal data you have already provided to TSL®. Of course, you will always have the option to unsubscribe from any targeted communication from TSL®.
When you participate in various social media forums like Facebook, Twitter, Yammer, Pinterest, Instagram, LinkedIn, etc., you should be familiar with and understand the tools provided by those sites that allow you to make choices about how you share the personal data in your social media profile(s).
Also, depending on the choices you have made regarding your settings on various social media sites, certain personal data may be shared with TSL® about your online activities and social media profiles, e.g. interests, marital status, gender, user name, photos, comments and content you have posted/shared, etc.
Linking to Other Websites
During your online journey across TSL® website, you may encounter links to other websites for your convenience and information. These websites may operate independently from TSL®, and may have their own privacy notices, statements or policies. We strongly suggest that you review them to understand how your personal data may be processed in connection with those sites, as we are not responsible for the content of non-TSL®-owned or managed sites, or the use or privacy practices of those sites.
TSL® may store your personal data in a cloud. This means that your personal data may be processed on behalf of TSL® by a cloud service provider and could be stored in different locations around the world. TSL® makes use of organisational and contractual measures to protect your personal data and to impose similar but in no way less restrictive requirements on our cloud services providers, including requirements that your personal data be processed exclusively for the purposes mentioned above.
How We Protect Your Personal Data
We recognize and take seriously our responsibility to protect the personal data you entrust to TSL® from loss, misuse or unauthorised access. TSL® uses a variety of security technologies and organisational procedures to help protect your personal data. For example, we implement access controls, use firewalls and secure servers, and we encrypt certain types of data, such as passwords, financial information and other sensitive data.
Special Information for Parents
While TSL® websites are not targeted at children under the age of 16, it is TSL®’s policy to comply with the law when it requires parent or guardian permission before children’s information is collected, used or disclosed.
TSL® strongly recommends that parents take an active role in supervising the online activities of their children. If you believe we have collected personal data from a person who is under the age of 16, please contact us at the TSL® website.
Changes to this Privacy Notice
The services that TSL® provides are always evolving and the form and nature of the services that TSL® provides may change from time to time without prior notice to you. For this reason, we reserve the right to change or add to this Privacy Notice from time to time and will post any material revisions on our websites.
We will post a prominent notice on our Privacy Notice to notify you of any significant changes to this Privacy Notice and will indicate at the top of the notice when it was most recently updated. We encourage you to check back often to review the latest version.
The new Privacy Notice will be effective upon posting. If you do not agree to the revised notice, you should alter your preferences, or consider stopping using the TSL® pages. By continuing to access or make use of our services after the changes become effective, you agree to be bound by the revised privacy notice.