If you are having trouble with your TSL® UHF RFID Reader, please follow one of the available troubleshooting guides below.

  • Alternatively, if the Reader is powering up correctly then you can run our Remote Diagnostics tool to generate diagnostic information that will be emailed to our Support team.


CompleteCare Customers


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If your product is already covered under one of our CompleteCare maintenance programs, please enter your email address and select one of the Troubleshooting Guides. After completing and submitting a Troubleshooting Guide, our dedicated Support team will get in touch with you. 

Thinking about RFID solutions

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    2. Now choose your Troubleshooting Guide:

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